Flux APIFlux API Refund Policy
At Flux API, we value your satisfaction and strive to provide the best possible service. This refund policy outlines the conditions and processes for refunds on our products or services.
Refund Eligibility
To be eligible for a refund, please note the following criteria:
Eligibility Criteria
- Refund requests must be made within 30 days of the purchase date.
- The product must be in its original condition, unused, and in its original packaging.
- A valid reason for the refund request must be provided.
- Proof of purchase (order number or receipt) is required.
Refund Process
To initiate a refund, please follow these steps:
Refund Steps
- Contact our customer support team via email or phone.
- Provide your order number, the reason for the refund, and any relevant details.
- Our team will review your request within 2-3 business days.
- If approved, we will initiate the refund process.
- Refunds will be credited to the original method of payment.
Refund Timeframes
Please be aware of the following timeframes for refund processing:
Processing Periods
- Refund requests are accepted within 30 days of purchase.
- Refund processing typically takes 5-10 business days.
- Credit card refunds may take 5-7 business days to appear on your statement.
- Other payment method refunds may take up to 10 business days.
Non-Refundable Items
Please note that certain items are non-refundable:
Non-Refundable Items
- Custom or personalized products
- Digital goods or software that has been downloaded
- Gift cards or store credits
- Shipping fees, unless the return is due to our error
Partial Refunds
In some cases, partial refunds may be granted:
Partial Refund Conditions
- Products that have been used or show signs of wear
- Incomplete product returns (e.g., missing accessories)
- Items damaged due to customer mishandling
- Products purchased as part of a special offer or bundle
Contact Us
If you have any questions about our refund policy, please contact us:
- Email: [email protected]
Last Updated: 2024-11-25